Quality Carpet Cleaning’s roots go back to 1981 when Gary Lawrence put his first rig together and started knocking on doors offering his 5-Step Steam Cleaning Process. I joined Gary as his partner in 1987. Later that year we formed Quality Carpet Cleaning, Inc. and have been operating as such ever since.
Our beginnings, like many small businesses, were humble. Gary slept on a futon in our dining room/office to save money. I drummed up business one phone call at a time (the internet was years away); and my wife, Connie, kept the books (as well as a day job).
We had 2 young kids, 6 cats that came with the house and a dog that was given to us by a customer (because he would “go” on their carpet every day after they went to work).
Within 3 years, we had expanded to over 50 technician crews and were servicing as many as 600 customers a week across most of Southern California. By then, we had shed 4 of the cats, kept the dog, rented an office and added 30 office staff.
We’re a motley crew of service professionals here at Quality Carpet Cleaning. There’s no doubt about that! But after three decades in business, one thing remains unchanged: we all share a purpose, and that purpose is to provide the best experience for our customers we can. Life is hard enough. We try to make it a little easier.
Why Choose Quality Carpet Cleaning?
Our organizational structure allows us to deliver the same or better quality of service as any of the major companies out there for a much lower cost. We invite you to compare.
There’s no secret to doing what we do. There are industry and manufacturers’ standards. There is certified training. There are apprenticeships. The best equipment and cleaning solutions are available to anyone. If you strip away all their attempts to distinguish themselves, you will find that all the top companies essentially clean how Quality Carpet Cleaning does because it’s what works best. A rose by any other name is still a rose.
Quality Carpet Cleaning has thousands of independent reviews on sites like Yelp, Angie’s List, Google, the BBB and various other review sites. These are not reviews we collect on our site where we can filter and control them. Thus, though we are rated highly everywhere, not all of our reviews are great. However, you will see that when a problem does pop up, we go out of our way to make things right with the customer.
If you are unhappy for any reason, we will gladly come out and re-clean any area you are not happy with.
We at Quality Carpet Cleaning appreciate how important your time is and give it the highest priority. We schedule ideally 3, but no more than 4, jobs per day for each technician where other companies schedule up to 6. In this way our technicians have plenty of time between jobs and don’t have to rush through a job to get to the next.
In the real world, situations arise where someone needs service right away. As a result, we keep our schedule flexible enough where we can do a reasonable number of same-day jobs. Obviously, the earlier you contact us the higher the likelihood we can accommodate you.
Our staff cares about our customers because we care about them. We look for people who like helping others and then train them on how to. We have an unofficial policy: If we have to supervise you, you don’t belong here. Our people know and like their jobs and it comes through when you talk to them.
All our products are safe for kids & pets. What most people don’t know is that California regulations are so strict that many cleaning products sold in other states are not allowed to be sold here. Some standards even go beyond “green”. That said, we also carry a line of green carpet cleaning products for hyper-sensitive people.
Our concern for our customers goes beyond the cleaning. We want to make sure they are completely happy with us, which is why we follow up after each job. Our goal is happy customers who continue to use us and recommend us to others. That is not accomplished with mediocre service.